Your On-Demand Solution to Security Service Calls
About Us
The mission of Bandit is to provide qualified resources for low voltage and IT Partners in areas where internal service technicians are unavailable or nonexistent to assist customers. With the continual commoditization of product, service levels are even more imperative to provide value and lower attrition in the “on demand” world. The Bandit network allows Partners to utilize certified labor 24/7 and maintain the current service rate card structure. Furthermore, it provides the flexibility to comply with shorter response times that are being demanded by today’s market. Exceptional service is far too rare and Bandit is out to solve this with prompt exceptional service. Anytime. Anywhere.
Services
Bandit leverages the power of mobile connectivity with an extensive network of licensed security and low voltage technicians to aid in service calls and small projects.
How It Works
- The Partner receives the inbound service request from their customer.
- Details about service call are filled out on the web portal and submitted to the network
- Local technicians are alerted and the first technician to accept the job prompts a link for the Partner with the technician's profile and ETA.
- Upon completion, the Partner and customer grade the technician’s service and Bandit releases payment
Benefits
- Less expensive labor rates
- Frees up W2 employees for priority work
- Meets growing demand for immediate response times
- Higher customer satisfaction
- Uncover new opportunities in areas traditionally not able to support
- Flexibility in hours
- Additional income
- Ability to work for yourself
- Immediate payment
- A mechanism for growth to add additional certifications
- Rapid resolution from on-demand techs
- More consistent service process
- Feedback request on each call to optimize network integrity
- No overcharge fee for additional hours (no 2-hour minimum)*Partner dependent
Core Values
Commitment
Our commitment to providing the best team members as an extension of your business is a great honor. We understand the trust required to allow us to interact with your customer and our promise is to meet that expectation. Everytime.
Accountability
Follow-through with a service call/project is at the core of every technician that has gone through the Bandit vetting process. Technicians are responsible for keeping up to date on the industry standards and best practices to ensure the safety of the client and ultimate satisfaction upon completion. When a technician accepts a job, it is their responsibility to see it through.
Honesty
Having a team with integrity and openness builds a foundation of trust that subcontractors do not always achieve. Challenges can and do happen within a call, thus effective communication to reassure and provide options in our top priority... resolution.
Expertise
The Bandit team Tiers allow a Partner to choose which level of expertise is needed on a call. Some situations are more critical than others, so having the flexibility to reduce cost for the customer for a quick resolution can help tremendously. Certifications, licensing documentation and work-related history is also required to advance in Tiers. So, we can guarantee Partners are being represented as well as, if not better, than a W2 employee.
Ownership
Joining the Bandit team requires that extreme ownership be part of your DNA. If we accept a job, it’s guaranteed to be resolved. Our staff has an extensive history in security, making our collective knowledge among the top. In addition, our dedication to putting your customer first is second to none. When a project is accepted, our goal is to create a unified front as problem solvers willing to do whatever it takes.
Contact Us!
For more information or if you have any questions please ask!
Contact Information
Location
12600 Hill Country Blvd Suite R-275,
Bee Cave, TX 78738
info@banditsvc.com
Call Us
+1 (512) 827-1888